Management Portal Support
Guides for businesses and compliance teams using the VerifiMe Management Portal — covering customer verification requests, identity check results, and account administration.
By Edward and 2 others3 authors22 articles
Getting Started
Everything a new client needs to get up and running — from first login to sending your first verification request.
- Accessing the VerifiMe Client Management PortalThis guide will walk you through the steps to securely access your VerifiMe Client Management Portal account. The login process uses multi-factor authentication to ensure your account remains secure.
- Inviting Customers to VerifiMeVerifiMe provides you with simple tools to invite your customers to complete their identity verification. This guide explains how to access your unique invite link and QR code, and how…
- VerifiMe Invitation LinksVerifiMe offers three ways to invite customers to complete identity verification: No Code QR Codes (scannable images), Linked Invitations (unique URLs), and Invitation Codes (shareable codes).
- Searching for Customers in VerifiMeThis guide explains how to search for and locate customers in the VerifiMe Management Portal.
- VerifiMe Wallet 2FA Set-UpThis guide will help you set up two-factor authentication (2FA) on your VerifiMe wallet so you can access the management portal securely.
Running Verifications
Guides for sending and managing verification requests across different document types, entity structures, and identity scenarios.
- How the Verifime Handles Expired Driver LicencesWhether an expired driver licence passes verification through VerifiMe depends on which Australian state or territory issued it. This article breaks down what to expect across each jurisdiction and how…
- Digital & Alternative ID — What We Support and How It WorksThis article explains which digital identity documents can be verified through VerifiMe, how the verification process works for each document type, and what to do when a customer's preferred document…
- How to complete a KYB company verificationThis article explains how you can create a business entity for assessment on behalf of your client.
- Foreign Identity Document ValidationVerifiMe verifies foreign identity documents for clients, beneficial owners, directors, and individuals from 18 supported countries.
- Understanding Customer Verification Status IndicatorsWhen viewing a customer's profile in the Client Portal, four status boxes display the results of different verification checks, allowing you to quickly assess which steps have been completed and…
Configuring Your Account
Set up your portal to match your compliance programme — configure identification rules, risk thresholds, mitigation workflows, and branding.
- Configuring Rules on VerifiMeThe VerifiMe platform allows you to configure identification rules and risk mitigation processes that align with your regulatory requirements and internal policies. This guide explains how rules work and how…
- Configuring Mitigation Templates in VerifiMeMitigation Templates guide your team through compliance actions when risks are identified during customer verification.
- Mitigating Identified Risks in VerifiMeWhen a rule is triggered through your configured rules, you'll need to follow your organisation's mitigation process to reduce that risk to an acceptable level. This guide explains how to…
- VerifiMe Return Path URLThis guide explains the Return Path URL, which automatically redirects customers to your nominated URL after identity verification. It covers the benefits, functionality, and configuration steps for this feature.
- VerifiMe Management Portal Update — Manual Risk Rating Overrides Now Live
- Logo Submission Requirements for VerifiMeThis guide outlines the requirements for submitting your company logo to be displayed in the VerifiMe Customer Portal and on customer-facing verification pages.
Compliance Reference
Background knowledge and regulatory context to help your team understand the compliance checks VerifiMe performs and why they matter.
- PEP and Sanctions ScreeningThis guide explains Politically Exposed Persons (PEP) and Sanctions screening conducted as part of identity verification through VerifiMe for AML/CTF compliance.
- Understanding Basel AML Index Countries and Risk RatingsThe Basel AML Index is an independent annual ranking published by the Basel Institute on Governance that scores countries on money laundering and terrorist financing risks using 17 public data…
Templates & Resources
Ready-to-use communication templates to help you notify and guide your customers through the verification processs
- Client notification email — AML/CTF AwarenessUpdated 23 June 2026 This email template can be used to update your customers of why you may need to verifiy them in future as a result of recent regulatory…
- Customer Invite templates - long formUse for new clients, complex matters, or where the client is likely unfamiliar with the AML/CTF verification process. Covers the legislative background, explains VerifiMe's accreditation, and includes step-by-step guidance.
- Short-form email - customer inviteUse for existing clients or straightforward matters where a concise prompt is sufficient. Covers the AML/CTF obligation, VerifiMe link, and key action points (entity verification and Submit & Share) in…
Integrations
Connect VerifiMe to your existing practice management or CRM tools to streamline verification workflows without switching systems.