Step 1: Navigate to the VerifiMe Client Management Portal
What happens next:
If you've logged in on this device before: You may be taken directly to Step 2.
If this is your first time or a new device: You'll see the email entry screen.
Type your registered email address in the field provided.
Click Continue.
Choose your authentication method on the next screen:
Click Login Using Authenticator to use your authenticator app, OR
Click Login with a Passkey to use your fingerprint, Face ID, or PIN, OR
Click Sign in with Xero to use your Xero account credentials.
Step 2: Authenticate Your Login
You have three authentication options:
Option A: Use Your Authenticator App
Open your authenticator application on your device (Google Authenticator, Microsoft Authenticator, or Okta).
Locate the VerifiMe entry in your authenticator app.
Enter the 6-digit code displayed for VerifiMe into the login screen.
The code refreshes every 30 seconds, so enter it promptly.
Verify Your Email
After entering your authenticator code, a verification email will be automatically sent to your registered email address (it should arrive within 1–2 minutes).
Check your email inbox for a message from VerifiMe.
Open the email and click on the verification link provided.
Important: The link is only valid for 15 minutes.
If you don't see the email, check your spam or junk folder. If the link has expired, you will need to restart the login process from Step 1.
Option B: Use Your Passkey
Passkeys are configured during your initial account setup or can be added later through your portal Security Settings. If you haven't set up a passkey yet, you must use Option A or Option C.
If you have a passkey configured:
Click Login with a Passkey.
Use your preferred authentication method:
Fingerprint scan
Face ID
Device PIN
Note: When logging in with a Passkey, you will not receive a verification email. Your passkey provides complete authentication — once approved, you will be taken directly to the portal. There is no Step 3 for this option.
Option C: Sign in with Xero
If your VerifiMe account has been linked to a Xero account, you can sign in using your Xero credentials. This is particularly convenient if you already use Xero for your practice, as it means one fewer password to manage.
Click Sign in with Xero.
You will be redirected to the Xero login page.
Enter your Xero email address and password.
Complete Xero's multi-factor authentication step if prompted.
Once authenticated, you will be redirected back to the VerifiMe Client Management Portal automatically.
Note: When logging in with Xero SSO, you will not receive a verification email from VerifiMe. Authentication is handled entirely by Xero — once approved, you will be taken directly to the portal. There is no Step 3 for this option.
To use this option, your VerifiMe account must first be linked to your Xero account. If you haven't set this up yet, please contact our support team for assistance.
Successfully Logged In
Once you've completed the steps for your chosen login method, you'll be securely logged into your VerifiMe Client Management Portal and can access all available features and functions.
Security Tips
For your security, we may occasionally request additional verification steps if we detect unusual activity, access from a new location, or changes to your account. This is normal and helps protect your account from unauthorised access.
Keep your email account and Xero account secure with strong passwords.
Don't click on verification links in unexpected emails.
Log out when finished, especially on shared devices.
Contact support immediately if you suspect unauthorised access.