Step 1: Navigate to the VerifiMe Client Management Portal
What happens next:
If you've logged in on this device before: You may be taken directly to Step 2
If this is your first time or a new device: You'll see the email entry screen
Enter Your Email Address
Type your registered email address in the field provided
Click Continue
3. Choose your authentication method on the next screen:
Click Login Using Authenticator to use your authenticator app, OR
Click Login with a Passkey to use your fingerprint, Face ID, or PIN
Step 2: Authenticate Your Login
You have two authentication options:
Option A: Use Your Authenticator App
Open your authenticator application on your device (Google Authenticator, Microsoft Authenticator, or Okta)
Locate the VerifiMe entry in your authenticator app
Enter the 6-digit code displayed for VerifiMe into the login screen
The code refreshes every 30 seconds, so enter it promptly
Authenticator example screen:
Option B: Use Your Passkey (If Configured)
Passkeys are configured during your initial account setup or can be added later through your portal Security Settings. If you haven't set up a passkey yet, you must use your authenticator app (Option A). If you have a passkey configured:
Click Login with a Passkey
Use your preferred authentication method:
Fingerprint scan
Face ID
Device PIN
Step 3: Verify Your Email
After completing Step 2, a verification email will be automatically sent to your registered email address (it should arrive within 1-2 minutes).
Check your email inbox for a message from VerifiMe
Open the email and click on the verification link provided
Important: The link is only valid for 15 minutes
Note: If you don't see the email, check your spam or junk folder. If the link has expired, you'll need to restart the login process.
Successfully Logged In
Once you've completed all three steps, you'll be securely logged into your VerifiMe Client Management Portal and can access all available features and functions.
Technical Requirements Browser Compatibility:
Supported browsers: Chrome, Firefox, Safari, Edge (latest versions recommended)
Passkey feature requires: Modern browser with biometric authentication support
Mobile access: Available on iOS and Android devices
Troubleshooting
I didn't receive the verification email
Check your spam/junk folder
Verify you entered the correct email address
Wait a few minutes for the email to arrive
If still not received, restart the login process
My verification link expired
Verification links are only valid for 15 minutes
Simply start the login process again from Step 1
My authenticator code isn't working
Ensure you're entering the code before it refreshes (codes change every 30 seconds)
Verify you're looking at the correct entry in your authenticator app
Check that your device's time is set correctly (authenticator codes are time-based)
I don't have an authenticator app set up
You should have received authenticator setup instructions during your initial account registration
If you missed this step or lost access to your authenticator app, contact our support team immediately
We'll verify your identity and provide you with a new QR code to reconfigure your authenticator
We can also guide you through setting up a passkey as an alternative
Do not attempt to create a new account - contact support to regain access to your existing account
Security Tips
For your security, we may occasionally request additional verification steps if we detect unusual activity, access from a new location, or changes to your account. This is normal and helps protect your account from unauthorized access.
Keep your email account secure with a strong password
Don't click on verification links in unexpected emails
Log out when finished, especially on shared devices
Contact support immediately if you suspect unauthorized access