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VerifiMe Wallet 2FA Set-Up

This guide will help you set up two-factor authentication (2FA) on your VerifiMe wallet so you can access the management portal securely.

Edward Frame avatar
Written by Edward Frame
Updated over a week ago

Important Notice

Your VerifiMe wallet functionality is limited without 2FA setup. You must configure an authenticator app, passkey, or other 2FA method to access the full management portal.

What You'll Need

Before you begin, ensure you have:

  • Access to the email address you used when first registering with VerifiMe

  • A smartphone with an authenticator app installed (recommended: Google Authenticator, Microsoft Authenticator, or Authy)

Setup Process

Step 1: Access Your Wallet

  1. Click on the organisation-specific link you received when first registering with VerifiMe

  2. Enter the email address you originally used with VerifiMe

  3. Check your email inbox and click the verification link

  4. Once verified, you'll be taken to your wallet containing your identity card

Step 2: Navigate to Settings

  1. In your wallet dashboard, locate and click Settings

Step 3: Set Up Your Authenticator App

  1. If you see that no 2FA method is currently active, click Change or Add New

  2. A QR code will be displayed on your screen

  3. Open your authenticator app on your smartphone

  4. Scan the QR code using your authenticator app

  5. Your app will generate a 6-digit code for VerifiMe

  6. Enter this code in the verification field to confirm setup

Step 4: Test Your 2FA Setup

  1. Log out of your VerifiMe account completely

  2. Return to the VerifiMe Customer Portal

  3. Enter your email address

  4. When prompted, open your authenticator app and enter the current 6-digit code

  5. Verify that you can successfully log in

Step 5: Access the Management Portal

Once 2FA is successfully configured, you can now access the full management portal at:

You'll need:

  • Your registered email address

  • The current 6-digit code from your authenticator app

Troubleshooting Tips

Code not working?

  • Ensure your phone's time is synchronised correctly for accurate code generation

  • Wait for a fresh code to generate (codes refresh every 30 seconds)

QR code won't scan?

  • Look for a manual entry option in your authenticator app

  • Try adjusting your screen brightness or phone camera angle

Lost access to your authenticator?

  • Keep backup codes in a secure location if provided during setup

  • Contact VerifiMe support at [email protected]

Still having issues?

Security Best Practices

  • Never share your 2FA codes with anyone, including VerifiMe staff

  • Keep your authenticator app updated to the latest version

  • Consider setting up multiple 2FA methods if available for backup access

  • Regularly review your account security settings to ensure everything is up to date

  • Store backup codes securely in a password manager or secure location

Need assistance? Contact VerifiMe support at [email protected]

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