What You'll Need
Access to the email address you used when you first verified with VerifiMe
A smartphone with an authenticator app installed (Google Authenticator, Microsoft Authenticator, or Authy)
Step-by-Step Setup Process
Step 1: Access Your Wallet
Click the link from a service provider requesting identity verification, or visit portal.verifime.com
Enter the email address you originally used with VerifiMe
Check your inbox for a verification link and click it
You'll be taken to your wallet containing your identity card
Step 2: Open Security Settings
In your wallet dashboard, click Settings
Navigate to the security or authentication section
Step 3: Set Up Your Authenticator App - see below
If you see that no 2FA method is currently active, click Change or Add New
A QR code will be displayed on your screen - see below
Open your authenticator app on your smartphone
Scan the QR code using your authenticator app
Your app will generate a 6-digit code for VerifiMe
Enter this code in the verification field to confirm setup
Step 4: Test Your 2FA Setup
Log out of your VerifiMe account completely
Return to https://portal.verifme.com
Enter your email address
When prompted, open your authenticator app and enter the current 6-digit code
Verify that you can successfully log in
Troubleshooting
Code not working? Ensure your phone's time is synchronised correctly—authenticator apps rely on accurate time to generate valid codes.
QR code won't scan? Look for a manual entry option in your authenticator app to enter the setup key instead.
Locked out? Contact [email protected] for help regaining access.
Security Tips
Never share your 6-digit codes with anyone
Keep your authenticator app updated
If backup codes are provided during setup, store them somewhere secure
Consider setting up a passkey as an alternative login method
Need Help?
Contact our support team at [email protected].