Subject: Action Required – Identity Verification for [Matter Name]
Dear [Name],
I trust this email finds you well.
From 1 July 2026, our AML/CTF obligations require us to verify the identity of our clients. As we are acting for you in connection with [matter description], we need to ask you to complete this process.
We use VerifiMe for identity verification. VerifiMe is an approved Gateway Service Provider (GSP), overseen by the Attorney-General's Department, and checks your identity documents in real time against the issuing authority. The process takes only a few minutes and can be completed from your phone or computer.
Action Required
Please complete your verification via the link below or by scanning the attached QR code:
<insert your organisation invite code here>
Before you begin — two things to note:
1. The process will first verify you as an individual. At the final step you will be asked whether you also need to verify a business or trust. If you are engaging with us on behalf of a company, trust, SMSF or partnership, select Yes and continue — you will need the relevant entity documents on hand (e.g. trust deed, ACN/ABN, partnership agreement). If engaging in a personal capacity only, select No.
2. Once complete, please ensure you click "Submit & Share" — the process is not finalised until this is done.
If you have any questions, please do not hesitate to contact me.
Thanks in advance.