What this template covers
Why verification is required for this particular matter
The link the client needs, and how long the process takes
The two steps clients most often miss — the entity question, and Submit & Share
How the client can satisfy themselves that the request is genuine
Before you send: replace all [bracketed placeholders], including [Matter Name] and [matter description]. Insert your organisation's invite link — see Inviting Customers to VerifiMe. Delete the entity paragraph if you know the client is engaging with you in a personal capacity only. Please check the wording against your own AML/CTF Program before use.
Dear [Name],
Before we can proceed, we are required to verify your identity. This is a new requirement for our organisation under Australia's anti-money laundering legislation. It applies to every client we act for, so there is nothing unusual about the request.
The check takes around three minutes and can be completed on your phone or computer.
To begin, either:
• tap this link: [insert your organisation's invite link]
• or scan the QR code below with your phone's camera.
[insert QR code]
Please have one photo identity document to hand — an Australian driver licence or passport is ideal. You will also be asked to take a short selfie so that the document can be matched to you.
When you have worked through the steps, please press Submit & Share. This is the action that sends your verification to us, and the check is not complete until you have done so.
If you would prefer to confirm that this request is genuine before you begin, do call me on [phone number].
If you strike any difficulty, do let me know and I will be glad to help — or contact our verification provider at [email protected] and they will talk you through it.
Many thanks,
[Your Name]
[Firm Name]
[Phone / Email]