Email templates for your clients
Ready-to-send email copy you can adapt and send under your own letterhead — explaining to your clients why identity verification is now required, and inviting them to complete it. Written for accountants, lawyers, real estate and buyers agents, and funds managers. Copy the text, replace the bracketed placeholders with your own details, and send from your usual email address. These are examples only and should be checked against your own AML/CTF Program before use.
By Paul1 author5 articles
- Customer invite individual and entity — short formFor existing clients and straightforward matters. Send from whoever handles the matter, replacing all [placeholders] and inserting your invite link. Flags the two steps clients miss — the entity question,…
- Counterparty verification request — vendor or selling agentFor property matters where you must verify the other party too. Two versions — to the selling agent, or direct to the vendor. Replace the [placeholders] and insert your invite…
- Customer invite individual and their organisation — long formFor new clients, entity matters, or anyone likely to query the request. Replace all [placeholders] and insert your invite link; keep the documents table only for entity clients. Sets out…
- Client notification — advance notice of AML/CTF changesAdvance notice to your client list before anyone is asked to act. Send from your own address, replace all [placeholders] and select your sector wording. No invite link needed. Explains…
- Customer invite — short formFor existing clients and straightforward matters. Send from whoever handles the matter, replacing all [placeholders] and inserting your invite link. Flags the two steps clients miss — the entity question,…