How to Manage Expired ID Documents in Your Wallet

Before You Begin

What You'll Need

One of the following valid (non-expired) ID documents:

Australian Passport
Australian Driver's License
Medicare Card

Technical Requirements:

Internet connection
Device with camera or access to scanned documents
Supported file formats: JPG, PNG, or PDF
Maximum file size: 10MB per document
Clear, readable images (no blurry or cut-off documents)

Document Quality Guidelines

✅ DO:

Ensure documents are current and not expired
Take photos in good lighting
Capture the entire document (all edges visible)
Ensure text is clear and readable
Remove documents from plastic sleeves before photographing
Use a plain, contrasting background

❌ DON'T:

Submit expired documents
Use blurry or dark images
Cut off any part of the document
Submit photocopies (original documents only)
Include handwritten notes or markings
Submit documents with glare or reflections

Step-by-Step Upload Process

Step 1: Access Your VerifiMe Identity Wallet

Go to the VerifiMe login page using the link provided in your email, or visit: portal.verifime.com
Enter your registered email address
Click "Continue"
Select your login method:
- Authenticator: Open your authenticator app (that you previously set up) to get the 6-digit passcode, then enter it to verify and sign in
- Passkey: Use the same method you use to unlock your registered device (facial recognition, fingerprint, or device PIN/password) to authenticate and sign in

Trouble logging in? If you're unsure which authentication method you have set up and need to reset your credentials, please contact support at "[email protected]".

Step 2: Navigate to Identity Documents

Once logged in, you'll see your dashboard
Under the "Identities" section, click on the box for the identity that needs to be updated
You'll be taken to the details update page, which will be pre-filled with your existing information
Review the pre-filled details and click "Continue" to proceed to the document upload page

Step 3: Upload New Document

On the document upload page, select the document type you would like to update from the dropdown menu:
- Passport
- Driver's License
- Medicare Card
Upload your document using one of these methods:
- Drag and drop (if using a PC): Drag your document file directly into the drag and drop box
- Select file: Click on the drag and drop box to browse and select the file you would like to upload
- Take a photo (if using a device with a camera): Click on the drag and drop box and select the camera option to take a picture of your ID

Step 4: Review and Confirm Document Details

After uploading, the system will automatically extract information from your document
Review the pre-filled details:
- Document number
- Full name
- Date of birth
- Expiry date (if applicable)
- Issue date
Correct any errors if the system misread information
Ensure the expiry date shows your document is current
Click "Continue" to proceed to face check verification

Step 5: Face Check Verification (Optional)

You'll be taken to the face check verification page
Choose one of the following options:
- Complete face check: If your service provider has requested face verification, follow the on-screen prompts to complete the biometric check
- Skip for now: Click "More Options" and select to skip this step if face verification is not required

Step 6: Submit for Verification

Click "Submit and Share"
Click "Back to Home" to return to your dashboard
You'll receive a confirmation message

Step 7: Verification Process

What happens next:

Immediate Confirmation: You'll receive an email confirming we've received your document
Verification in Progress: Your document will be reviewed (typically within 10-20 minutes)
Verification Complete: You'll receive an email notification when verification is complete

Verification Timeline: