Why biometric verification?
Biometric verification ensures that you are a real person and that you are the same person in the photo on your identity document. This prevents identity fraud and protects both you and service providers.
What happens during biometric verification
Liveness detection:
You'll be asked to record a short video of yourself
The system checks that you're a live person (not a photo or video of someone else)
This protects against sophisticated fraud attempts
Facial comparison:
VerifiMe compares your live selfie video with the photo on your identity document
Advanced facial recognition technology measures similarity
A high match score confirms you are the person in the document photo
How to complete your biometric selfie
Preparation:
Find a well-lit location (natural light works best)
Make sure your face is clearly visible
Remove sunglasses, hats, or anything covering your face
Position yourself in front of your camera
Ensure your device's camera is working properly
During capture:
Click to start the video recording
Follow the on-screen instructions carefully - you may be asked to:
Turn your head slowly from side to side
Look up and down
Blink when prompted
Move closer or further from the camera
Keep your face centered in the frame
Stay still except when asked to move
The recording typically takes 10-30 seconds
Tips for success:
✓ Good, even lighting on your face
✓ Plain background behind you
✓ Face clearly visible and not covered
✓ Follow all prompts exactly as instructed
✓ Stay calm and natural
Common problems:
✗ Too dark or too much backlighting
✗ Moving too quickly or not following instructions
✗ Wearing sunglasses or hats
✗ Face partially covered or out of frame
✗ Camera quality too poor
If biometric verification fails
Don't worry if you need to try again:
Check your lighting and try in a different location
Make sure nothing is covering your face
Follow the on-screen instructions more carefully
Ensure your identity document photo is clear (some document photos may be low quality)
Contact support if you continue to have issues