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Frequently Ask Questions

Edward Frame avatar
Written by Edward Frame
Updated this week

1. When do I need to be compliant, and what are the key deadlines?

Full compliance obligations commence on 1 July 2026. However, there are important milestone dates before then:

  • January 2026: Finalization of Tranche 2 specific guidance with AML/CTF starter packages released.

  • 31 March 2026: Enrolment with AUSTRAC opens

Why start now? The greatest operational burden comes when client cooperation is required to capture customer information. Collecting this information progressively over the next 6 months is far less burdensome than attempting to implement changes closer to the compliance date. Starting early allows for proactive compliance, gradual team training, risk identification, and avoids rushed costs.


2. Does my business need to comply? How do I know if I'm a reporting entity?

You're a reporting entity if you provide designated services under the AML/CTF Act. Tranche 2 specifically includes:

Lawyers and legal practitioners - When buying/selling real estate, managing client money, managing accounts, organizing company formations, or creating/managing legal entities

Conveyancers - When conducting real estate settlement services

Accountants - When preparing transactions for real estate/business sales, managing client money or accounts, or organizing contributions for legal entities

Real estate agents - When facilitating real property transactions

Trust and Company Service Providers - When forming companies, acting as directors/trustees, providing registered offices, or acting as nominee shareholders

Dealers in precious stones and metals - When facilitating high-value transactions

The designation applies only when providing these specific services, not based on your business size or structure.


3. What are the penalties for non-compliance?

Non-compliance carries severe consequences:

Civil penalties: The maximum civil penalty for a company for each contravention is $21 million

Criminal prosecution: Certain breaches (intentional violations, providing false information) can result in imprisonment and significant fines

Enforceable undertakings: AUSTRAC may require remedial actions, compliance reviews, or enhanced reporting

Reputational damage: Public disclosure of compliance failures can severely damage professional reputation, client trust, and business viability

Operational disruption: Regulatory investigations consume significant management time and resources

Professional implications: Breaches may affect professional registration or licensing

Civil liability: Potential claims from clients or third parties who suffer losses

Beyond penalties, non-compliance exposes your business to exploitation by criminals, potentially making you complicit in serious crimes.


4. What is an AML/CTF Program and what must it contain?

An AML/CTF Program is a formal framework of policies, procedures, and controls outlining how your business identifies, manages, and mitigates money laundering and terrorism financing risks. It consists of Risk Management and Controls and Customer Identification/Verification

Risk Management and Controls

  • Risk assessment based on customers, services, channels, and geography

  • Board/senior management oversight and approval

  • AML/CTF Compliance Officer (AMLCO) appointment

  • Employee due diligence and screening procedures

  • Transaction monitoring systems

  • Reporting procedures for AUSTRAC

  • AUSTRAC feedback response procedures

  • Staff training and awareness programs

  • Record keeping (7-year minimum retention)

  • Internal controls and governance structure

  • Independent audit arrangements

Customer Identification and Verification

  • Customer Due Diligence (CDD) procedures

  • Enhanced Due Diligence (EDD) for high-risk customers

  • Beneficial ownership identification

  • Verification methods and acceptable documents

  • Timing requirements for identification

  • Ongoing due diligence and periodic reviews

Key principle: Your program must reflect your actual operations, not a generic template. Consider operational feasibility, technology integration, customer experience, resource allocation, and sector-specific requirements.


5. What is Customer Due Diligence (CDD) and how do I implement it?

Customer Due Diligence (CDD) is the cornerstone of AML/CTF compliance—the process of identifying and verifying your customer's identity and understanding your business relationship.

Standard CDD involves:

Collecting Information

  • Full name, date of birth, address

  • Government-issued identification documents (passport, driver's license)

Verifying Information

  • Confirm accuracy through reliable, independent sources

  • Check document authenticity and expiration dates

  • Australian passports expired within 2 years are acceptable

Beneficial Ownership Identification (for corporate customers)

  • Directors and company secretaries

  • Shareholders/partners with >25% ownership

  • Trust beneficiaries, settlors, appointers, guardians, protectors

  • Understanding complex ownership structures

Document Checks

  • Ensure identification documents haven't expired

  • Implement risk-based procedures for discrepancies (suspected forgery, identity mismatches)

Enhanced Customer Due Diligence (ECDD) applies heightened scrutiny for:

  • Foreign Politically Exposed Persons (PEPs)

  • High-risk customers per your risk assessment

  • Customers from high-risk jurisdictions

  • Complex ownership structures

TIP: Start building your Customer Due Diligence register now. Collecting information over the next 6 months reduces operational burden compared to rushing near the deadline.


6. Who is an AML/CTF Compliance Officer and what are their responsibilities?

An AML/CTF Compliance Officer (AMLCO) is the designated person responsible for managing your business's AML/CTF compliance.

Requirements:

  • Must be a "fit and proper person"

  • Need not be an employee (can be external consultant)

  • Cannot be domiciled outside Australia

Key Responsibilities:

  • Acting as primary contact for AUSTRAC

  • Providing day-to-day oversight of AML/CTF policy and procedures

  • Ensuring reports are submitted to AUSTRAC (SMRs, TTRs, etc.)

  • Coordinating staff training programs

  • Conducting and updating risk assessments

  • Reporting to the board/committee and senior management

  • Addressing AUSTRAC feedback and guidance

  • Managing record keeping and customer due diligence registers

For Tranche 2 entities, this is typically a senior partner, director, or dedicated compliance professional with appropriate authority and expertise.

Important: While you can outsource many operational tasks, you cannot outsource the AMLCO appointment—this person must be within your organization and accountable to your business.


7. What reports must I submit to AUSTRAC?

Reporting entities have several key reporting obligations:

Suspicious Matter Reports (SMRs)

  • What: Any transaction/activity raising suspicion of money laundering, terrorism financing, or serious crime

  • When: Within 24 hours (terrorism financing) or 3 business days (other suspicions)

  • Warning: Do NOT seek further information that would "tip off" the customer

Threshold Transaction Reports (TTRs)

  • What: Transactions involving physical currency (cash) of AUD $10,000+ or foreign equivalent

  • When: Within 10 business days after transaction

  • Note: Most Tranche 2 entities have limited cash exposure and minimal TTR obligations

International Funds Transfer Instructions (IFTIs)

  • What: Instructions for transferring funds into/out of Australia (any amount)

  • When: Within 10 business days

  • Note: Limited applicability for most Tranche 2 entities

AUSTRAC Compliance Reports

  • What: Periodic reporting on how your entity meets AML/CTF obligations

  • When: As required by AUSTRAC (typically annually)

Cross-Border Movement (CBM) Reports

  • What: Movement of physical currency AUD $10,000+ into/out of Australia

  • When: Before sending/carrying cash out, or within 5 business days of receiving from overseas

  • Note: Limited applicability for most Tranche 2 entities

For most professional service providers, SMRs and Compliance Reports will be the primary obligations.

More information: Reporting | AUSTRAC


8. What can I outsource and what must remain in-house?

You CAN outsource:

✅ Customer identification and verification (identity verification platforms like VerifiMe)

✅ Sanctions and PEP screening services

✅ Transaction monitoring software/services

✅ Report preparation and lodgment assistance

✅ Employee training programs and e-learning

✅ Independent audits and testing

You CANNOT outsource:

Overall accountability - Your business remains ultimately responsible for compliance

Compliance Officer appointment - The AMLCO must be within your organization ❌ Board/senior management adoption - Your leadership must approve the AML/CTF Program

Ultimate responsibility - You remain responsible for ensuring outsourced services meet regulatory requirements

When outsourcing, ensure:

  • Appropriate contractual arrangements with providers

  • Oversight mechanisms and performance monitoring

  • Regular reviews of provider performance

  • Clear documentation of responsibilities

  • Service level agreements that meet regulatory timelines

How VerifiMe helps: VerifiMe handles customer identification, verification, PEP screening, sanctions checking, and digital record keeping—allowing you to focus on your core business while maintaining compliant processes.


9. Why is starting early so important? What are the risks of delaying?

Benefits of Starting Early:

Proactive Compliance

  • Ensures your organization is well-prepared by the regulatory deadline

  • Reduces risk of last-minute non-compliance issues

Risk Mitigation

  • Identifies and addresses potential risks sooner

  • Allows time to resolve gaps in your AML/CTF program before they become critical

Operational Efficiency

  • Gradual implementation allows your team to become familiar with procedures

  • Leads to more efficient and accurate data management

  • Reduces disruption to client service

Cost Savings

  • Avoids increased costs associated with rushing the process

  • Prevents need for additional resources or expedited services near the deadline

Building Trust

  • Demonstrates commitment to compliance

  • Enhances reputation with regulators, customers, and partners


10. How does VerifiMe help me comply, and what do I still need to do myself?

What VerifiMe Provides:

a) Customer Identification & Verification

✅ Automated verification for individuals, companies, trusts, and associations

✅ Beneficial ownership identification for complex structures

✅ Real-time verification against government databases and trusted sources

✅ Document verification and secure storage

✅ Acceptable document checking and expiry validation

b) Compliance Support

✅ Risk assessment scoring tools for customer classification

✅ Seven-year digital record keeping with comprehensive audit trails

✅ PEP (Politically Exposed Persons) screening

✅ Sanctions list checking against current DFAT lists

✅ Ongoing monitoring capabilities for periodic reviews

✅ Evidence documentation for compliance reporting

✅ Progressive data collection—start capturing information now

What You Still Need to Develop:

❌ Your organization's specific risk assessment

❌ Governance structures and board oversight arrangements

❌ Employee training programs tailored to your business

❌ Transaction monitoring procedures appropriate to your services

❌ Internal reporting and escalation processes

❌ Suspicious matter detection and reporting procedures

❌ AUSTRAC enrollment and compliance reporting

❌ Independent review arrangements

The VerifiMe Advantage:

Unlike basic identity verification tools, VerifiMe is specifically designed for

Australian AML/CTF compliance requirements:

  • Built around AUSTRAC's customer due diligence framework

  • Supports the complexity of Australian business structures (trusts, companies, partnerships)

  • Maintains the specific records required for AUSTRAC compliance

  • Enables you to start collecting data now, before the compliance deadline

  • Provides ongoing compliance support as regulations evolve

  • Seamless integration with your existing business processes

Getting Complete Support:

While VerifiMe handles the technical aspects of customer identification and verification, we can refer you to experienced AML/CTF consultants who specialize in Tranche 2 compliance to help with risk assessments, program drafting, governance structures, training materials, and monitoring procedures.

Contact us:


Disclaimer: This document provides general information and is not legal advice. Regulatory requirements are subject to change. Consult legal advisors and refer to official AUSTRAC guidance when developing your compliance framework.

For current information, visit: www.austrac.gov.au

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